Frequently Asked Questions
Everything you need to know about your Matchy experience, from shipping to style advice.
How do I know which size will fit me best?
We provide a detailed Size Guide on every product page. Since our fits vary between oversized and tailored styles, we recommend checking your measurements against our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or an exchange through our online portal. Please note that final sale items are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination. You will receive a tracking number via email as soon as your order ships.
Are your garments sustainably made?
At Matchy, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester. We work exclusively with factories that guarantee fair wages and safe working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my Matchy clothing?
To maintain the quality of your garments, we recommend washing them in cold water with similar colors and hanging them to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage and preserve fabric integrity.